Personal Data Protection

Privacy Policy pubg2 — Your Information Is Safe in Our Hands

Pubg2 takes the personal data protection of every member seriously. This document clearly explains how we collect, use, store, and safeguard your information in accordance with the highest standards.

Last Updated: January 1, 2026
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pubg2 Privacy Commitment: We never sell, rent, or disclose your personal data to any third party for marketing purposes without your consent. Your privacy is our priority.

1. Introduction

Pubg2 ("we", "Platform", "company") is fully committed to protecting the privacy and data security of every member using our services in Malaysia. This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards.

This document clearly and transparently explains how pubg2 collects, processes, stores, and protects your personal information when you use our website, mobile app, and all services we offer. We believe transparency is the foundation of trust — and your trust is our most valuable asset.

By registering a pubg2 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use our services.

2. Information We Collect

Pubg2 collects your personal information through several means to ensure our platform operates safely and efficiently. The following are the categories of information we collect:

Data Categories Example Information Collection Method
Personal Identity Full name, date of birth, MyKad/passport number Registration form, KYC
Contact Information Email address, phone number, residential address Registration, profile updates
Financial Data Bank account number, payment methods, transaction history Deposit/withdrawal process
Technical Data IP address, device type, browser, operating system Server logs, cookies
Game Data Betting history, wins, play time Platform activity
Communication Data Live chat records, support emails, feedback Customer support interactions

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, political views, or religious beliefs.

3. How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. pubg2 uses your data for the following purposes:

  • Account Management: Processing registrations, verifying identity through KYC, and managing your account securely.
  • Service Delivery: Enables you to access all games, make deposits and withdrawals, and use all features of the pubg2 platform.
  • Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and any suspicious activity.
  • Communications: Sending important account notifications, platform updates, promotions you have agreed to receive, and responses to your support inquiries.
  • Legal Compliance: Fulfilling Malaysia's legal compliance obligations and regulatory authority requirements.
  • Platform Improvements: Analyzing usage patterns (in aggregated and anonymized form) to improve the overall user experience.
  • Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

Our guarantees: pubg2 does not use your data for any purpose not stated in this policy without first obtaining your consent.

4. Sharing Information With Third Parties

Pubg2 does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information with trusted parties to enable our platform to function properly:

  • Payment Processors: Transaction information is shared with recognized payment service providers such as FPX, Touch 'n Go, and GrabPay solely to process your deposits and withdrawals.
  • KYC Service Providers: Identity data is shared with approved identity verification partners for KYC compliance purposes.
  • Game Providers: Basic game information is shared with registered game software providers to enable access to game content.
  • Legal Authorities: We will disclose required information to the relevant authorities if mandated by Malaysian law or a valid court order.
  • Audit & Compliance: Appointed independent auditors may access necessary data within a limited audit scope and are bound by strict confidentiality agreements.

All third parties we engage with are required to comply with the same rigorous data protection standards as pubg2 and are only permitted to use your data for the agreed purposes.

5. Data Security

Protecting your data is pubg2's top priority. We implement multiple layers of technical and operational security to keep your information safe at all times:

  • 256-bit SSL Encryption: All data transmitted between your device and pubg2 servers is encrypted using 256-bit SSL encryption standards — the same technology used by leading financial institutions.
  • Stored Data Encryption: Sensitive data stored in our databases — including financial information and identity documents — is encrypted using the AES-256 algorithm.
  • Strict Access Control: Access to members' personal data is restricted to staff who genuinely need it to perform their duties, with access logs audited on a regular basis.
  • 24/7 Monitoring: Our security monitoring system operates around the clock to detect any intrusion attempts or unusual activity.
  • Regular Penetration Testing: pubg2 conducts regular security testing by independent cybersecurity experts to identify and address any system vulnerabilities.
  • Two-Factor Authentication (2FA): All member accounts can be secured with an additional layer of verification through the 2FA feature available in your account settings.

While we take every reasonable measure to protect your data, no online system can be guaranteed 100% secure. We advise you to also take your own security precautions, such as using a strong password and not sharing your login credentials.

6. Cookies & Tracking Technologies

Pubg2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

  • Essential Cookies: These cookies are required for core platform functions such as secure login, session management, and security. They cannot be disabled without affecting platform functionality.
  • Performance Cookies: Helps us understand how users interact with the platform by collecting aggregated and anonymized usage pattern data.
  • Preference Cookies: Saving your preferences such as language, currency, and display settings to provide a more personalized experience.
  • Security Cookies: Used to detect and prevent fraudulent activity and to ensure the security of your login sessions.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the pubg2 platform.

7. Your Rights Regarding Personal Data

As a pubg2 member and a protected individual under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Request correction of any inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data, subject to legal compliance obligations.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Portability

Receive your data in a machine-readable format for transfer to another platform.

Right to Restrict

Request restriction of your data processing in certain legally permitted situations.

To exercise any of the above rights, please contact the pubg2 customer support team via live chat or email. We will process your request within 30 business days of receipt.

8. Data Retention Period

Pubg2 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by Malaysian law. The following is a general guide to our data retention periods:

  • Active Account Data: Retained for as long as your account remains active and operational.
  • KYC & Identity Data: Retained for a minimum of 7 years after account closure, in line with anti-money laundering (AML) legal compliance requirements.
  • Financial Transaction Records: Retained for 7 years in accordance with Malaysian accounting and legal compliance requirements.
  • Support Communication Logs: Retained for 3 years for quality control and dispute resolution purposes.
  • Technical Log Data: Server logs and security data are retained for 12 months before being automatically deleted.

Once the retention period expires, your data will be securely deleted using industry-standard erasure methods, or fully anonymised so it can no longer be associated with you.

9. Child Protection

Pubg2 takes the protection of minors very seriously. Our platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the relevant account. If you believe someone under the age of 18 has registered on our platform, please contact us immediately so we can take the appropriate action.

10. Privacy Policy Amendments

Pubg2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, relevant legislative changes, or platform improvements. Any changes will take effect upon publication on this page.

For material and significant changes, we will endeavour to notify you via an in-platform notification or your registered email at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent date this Privacy Policy was amended.

Your continued use of the pubg2 platform after any amendments are published will be considered your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

  • Privacy Email: [email protected]
  • General Support Email: [email protected]
  • Live Chat: Available 24/7 via the pubg2 platform
  • Expected Response Time: Within 3 business days for privacy-related enquiries

For formal complaints relating to data protection that cannot be resolved through our internal channels, you have the right to refer the matter to the Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.

We are committed to addressing all privacy-related enquiries and complaints seriously and within a reasonable timeframe. Your trust is our priority, and we are always open to improving our data protection practices.

Your Privacy Is Protected at Every Level

From the moment you register to every transaction you make — we ensure your data remains secure at all times.

Full PDPA Compliance

Pubg2 fully complies with Malaysia's Personal Data Protection Act 2010. All our data collection and processing practices are carried out in accordance with the established legal framework.

End-to-End Encryption

Your data is encrypted in transit and at rest using 256-bit SSL and AES-256 technology. No one — including our own staff — can access your sensitive data without authorisation.

Secure KYC

Our identity verification process uses a secure, integrated KYC system. Your identity documents are encrypted, stored safely, and accessed only by authorised staff strictly for compliance purposes.

No Data Sales

Pubg2 has never and will never sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes. Your data belongs to you.

Regular Security Audits

Our security systems are regularly audited by independent cybersecurity experts. Penetration testing and vulnerability assessments are conducted to ensure no exploitable weaknesses exist.

Full Control in Your Hands

You have full control over your data. Access, update, or delete your information at any time. Manage your communication and marketing preferences directly from your pubg2 account settings.

Your Data Is Safe — Focus on the Fun

With industry-grade data protection and a transparent commitment to privacy, you can play at pubg2 with complete confidence. Join millions of Malaysian players who already trust our platform.

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