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Frequently Asked Questions pubg2 — All Answers Here

Have questions about your account, deposits, withdrawals, or games? We've compiled the most frequently asked questions from Malaysian players and answered each one clearly and in detail.

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Registration & Account Verification
Deposit & Withdrawal
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We organize all information by category so you can find answers quickly without spending too much time searching.

Account & Registration

Everything you need to know about opening a new account, the KYC verification process, updating your profile information, and managing your pubg2 account settings.

Deposit & Withdrawal

A complete guide on how to make deposits via FPX, DuitNow, and e-wallets, as well as how to withdraw your wins directly to your Malaysian bank account.

Bonus & Promotions

Learn how to claim the welcome bonus, understand wagering requirements (rollover), bonus withdrawal limits, and how to maximise the promotional benefits available every week.

Security & Privacy

Learn how pubg2 protects your personal data and funds using 256-bit SSL encryption, two-factor authentication, and continuous account activity monitoring.

Games & Wagering

Questions about how to play slots, Live Casino rules, how to read sports betting odds, minimum and maximum betting limits, and result appeal procedures.

App & Technical

Help with downloading the pubg2 app for Android and iOS, resolving technical issues, minimum device requirements, and how to update the app to the latest version.

About the pubg2 FAQ Centre

This FAQ page is specially prepared to help Malaysian players — whether you're new to pubg2 or a long-time member with questions about the platform's continuously improving features. We understand that a smooth gaming experience starts with a clear understanding of how this platform works.

The questions below are selected based on the most frequently received real inquiries by the pubg2 customer support team. We update this list regularly so the information you receive is always accurate and relevant to the current state of the platform.

If you can't find the answer you're looking for here, feel free to reach out to our support team via live chat, available 24 hours a day, 7 days a week. Our team is ready to assist you.

Account & Registration

Registering a pubg2 account is free and takes less than 3 minutes. Click the Register at the top of the website or mobile app. You will need to enter an active Malaysian phone number, a preferred username, and a password. After completing the form, an OTP code will be sent to your number for verification. Enter the code and your account will be activated instantly. You can make your first deposit and claim your Welcome Bonus right away.

The minimum age to register and play at pubg2 is 18 years old. pubg2 enforces a strict age verification policy as part of our commitment to responsible gaming. All members are required to verify their identity and age upon request, particularly during their first withdrawal. Accounts found to belong to underage individuals will be terminated immediately.

The KYC (Know Your Customer) process at pubg2 requires the following documents:
  • MyKad Identity Card (front and back) — for Malaysian citizens
  • Passport — for non-citizens or where MyKad is not available
  • Proof of current address — such as a utility bill or bank statement within the last 3 months
All documents must be clear, unblurred, and uncut. The KYC review process is typically completed within 24–48 business hours. You will be notified via SMS once verification is complete.

No. Each individual is only permitted to own one active account at pubg2. Holding multiple accounts violates the platform's Terms & Conditions and may result in all accounts being terminated along with forfeiture of any remaining balances. If you have forgotten your username or cannot access your old account, please contact our customer support for assistance recovering your original account.

To change your registered phone number, you need to contact the pubg2 customer support team directly via live chat. This process requires additional identity verification to protect your account security. Please have a copy of your MyKad and the bank account number linked to your pubg2 account ready when contacting support. Phone number changes are typically processed within 1–3 business days.
Deposit & Withdrawal

pubg2 accepts a wide range of payment methods popular in Malaysia, including:
  • FPX (Financial Process Exchange) — direct transfer from major Malaysian banks
  • DuitNow — instant transfer using phone number or IC number
  • Touch 'n Go eWallet — Malaysia's most popular digital wallet
  • GrabPay — Grab's digital wallet
  • Maybank2u, CIMB Clicks, RHB Online — online banking
All deposits are processed automatically and funds arrive in your pubg2 account within seconds.

Most withdrawals at pubg2 are processed within 15 minutes to 2 hours for standard withdrawals. Withdrawals to Malaysian bank accounts via DuitNow or FPX are typically the fastest. Your first withdrawal may take slightly longer (up to 24 hours) due to an additional security verification process. If your withdrawal takes more than 24 hours, please contact our support team with your transaction ID for immediate follow-up.

Deposit limits at pubg2 are as follows:
  • Minimum deposit: RM 20 per transaction
  • Maximum deposit: RM 50,000 per transaction (depending on payment method)
  • Minimum withdrawal: RM 50 per transaction
  • Maximum withdrawal: RM 30,000 per day for standard accounts; can be increased after premium account verification
These limits may vary based on your account level and verification status. Check the Finance section in your account settings for your current limits.

pubg2 does not charge any fees for deposits or withdrawals on the platform's end. However, your bank or digital wallet provider may apply a small fee depending on their own policies — this is outside pubg2's control. To avoid such charges, many players opt for DuitNow or TNG eWallet, which are typically free for domestic Malaysian transfers.
Bonus & Promotions

The pubg2 Welcome Bonus offers a deposit match of up to RM 588 for your first deposit. Claiming it is simple — register a new account, make a minimum first deposit of RM 30, and the bonus will be automatically credited to your account within minutes. No special promo code is required. This bonus is subject to a 20x rollover wagering requirement before a withdrawal can be made, and must be used within 30 days of the credit date.

Wagering requirements or rollover refers to the total amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM 100 bonus with a 20x rollover requirement, you must place bets totalling RM 2,000 (RM 100 × 20) before the bonus balance converts into withdrawable cash. This is standard industry practice to ensure bonuses are used for gameplay rather than withdrawn immediately. Your rollover progress can be tracked under the "Active Bonuses" section in your account dashboard.

Yes, pubg2 offers a variety of ongoing promotions for existing members, including:
  • Daily cashback — 5–10% cashback on daily net losses
  • Weekly reload bonus — additional deposit bonus every week
  • Festive promotions — special gifts for Hari Raya, Chinese New Year, Malaysia Day, and other celebrations
  • VIP Program — exclusive rewards for active players including higher withdrawal limits and a personal account manager
Check the Promotions for the full list of current offers.
Security & Privacy

pubg2 uses 256-bit SSL encryption for all communications between your device and our servers — the same standard used by leading banking institutions worldwide. Your personal data is stored on servers protected by multiple layers of firewalls and is never sold or shared with third parties without your consent. Our fraud monitoring system also operates 24/7 to detect any suspicious activity on your account.

Log in to your pubg2 account, then go to Settings → Security → Two-Factor Authentication. Activate the 2FA option via SMS and verify your phone number by entering the OTP sent to you. Once active, an additional OTP code will be required each time you log in from a new device or unrecognised location. We strongly recommend all members enable this feature for maximum account protection.

Act immediately if you suspect unauthorised access:
  • Change your account password immediately
  • Log out of all active sessions via Settings → Active Sessions → Log Out All
  • Contact pubg2 customer support via live chat and report the incident
  • Review your transaction history for any activity you did not perform
Our security team will investigate and take appropriate action, including temporarily freezing your account if necessary to protect your balance.
Games & Wagering

Yes, all slot games and casino games at pubg2 use Certified Random Number Generator (RNG) by independent third-party auditing bodies. This ensures every spin, card hand, or dice roll is truly random and cannot be manipulated by any party. Live Casino uses real human dealers streamed live, adding an extra level of transparency and trust.

Most slot games at pubg2 offer free demo mode that lets you try games without using real money. Demo mode uses virtual credits and is the best way to understand game mechanics, paylines, and bonus features before betting with real money. However, any wins in demo mode cannot be withdrawn — it is for practice and entertainment purposes only.

pubg2 offers comprehensive sports betting coverage including:
  • Football — Premier League, La Liga, Bundesliga, Malaysia Super League, and over 500 leagues worldwide
  • Basketball — NBA, Euroleague, and international leagues
  • Tennis — Grand Slam, ATP, WTA
  • eSports — DOTA 2, CS:GO, Mobile Legends, PUBG Mobile
  • Live betting (in-play) — bet during live matches with odds updated in real time
Mobile App

To download the pubg2 Android app, go to the App on this website and click the APK download button. Since the app is not available on the Google Play Store (due to the store's policy on gambling platforms), you will need to allow installation from unknown sources first via Settings → Security → Unknown Sources. The APK file size is small (under 50MB) and the installation process takes less than 2 minutes.

Minimum requirements for the pubg2 app:
  • Android: Version 6.0 (Marshmallow) or above, minimum 2GB RAM, 100MB free storage
  • iOS: iOS 12.0 or above, iPhone 6s or newer, iPad Air 2 or newer
  • Internet connection: 4G/LTE or Wi-Fi recommended for the best experience, especially for Live Casino
The app is optimised to run smoothly even on mid-range devices popular in Malaysia.

Yes, your pubg2 account is fully integrated across all platforms — website, Android app, and iOS app. Your wallet balance, betting history, active bonuses, and all account settings are automatically synced in real time. You can start a session on the website and continue it on the mobile app without any interruption, using the same username and password.

Still have questions? pubg2's Malay-speaking customer support team is available to assist you 24 hours a day, 7 days a week via live chat at the bottom corner of the website or mobile app.

Useful Links
Sports Betting Slot Games Promotions & Bonuses Live Casino Withdrawal Guide Download App Betting
Platform Information
Currency MYR (Malaysian Ringgit)
Minimum Deposit RM 20
Minimum Withdrawal RM 50
Withdrawal Time 15 min – 2 hours
Customer Support 24/7 Live Chat
Platform Web + Android + iOS
Payment Methods
FPX DuitNow TNG eWallet GrabPay Maybank2u CIMB Clicks RHB Online
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